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Sets out the interface between what the NDIS is meant to cover and the other support systems.

Module 1 of 4: Developing Strategies to Build a Customer-Focused Organisation. Provides practical steps to help an organisation become customer focused.

Module 2 of 4: Customer Focus Self-Assessment.  Provides an effective assessment of the current extent of customer focus in the organisation. The tool provides a starting point for an open collaborative organisation-wide conversation about customer focus.  

This a useful resource for any organisation considering its change-management strategy in response to the roll out of the NDIS.  Based on 7 key domains this self-assessment toolkit comes with accompanying short webinar presentations.

Useful step-by-step guide, checklist, and discussion prompter for voluntary members of Boards, particularly of smaller or new organisations

Presentation by renowned American writer and leader on the role of Boards and Senior Executives in building and sustaining mission-based organisations.

A report based on the work of disability support-providing NGO that considers effective strategies for re-focusing organisations on client / customer outcomes rather than service delivery outputs.

A Qld-focused  tool to assist CEOs and senior managers  analyse the broad and local context and communicate the situation to their Board

Templates for Tool 1a in this integrated resource comprising six tools

The ACT Volunteering Statement  Information Paper is a  resource available at the bottom of the url reference page - with guidance generally about volunteering in the ACT